Remove a Product
Need to take a product off the website? This guide covers removing individual products from the website by deleting their SharePoint folders.
What you'll accomplish: Delete a product folder to remove the product from the website while keeping collection intact.
Time required: 2-3 minutes
What you need:
Access to SharePoint (Marketing Assets for 2023 directory)
Confirmation you want to remove this product
Where You're Working
SharePoint Directory:
Documents / Website assets / Products / [Collection Folder] / [Product Folder]Deleting a product folder here triggers the backend system to remove the product from the website.
Important: What Gets Removed
When you delete a product folder, here's what happens:
Removed from website:
✅ The product itself (no longer appears on collection pages or product pages)
✅ All product images and asset files from the website
✅ Product listings in search and navigation
NOT removed:
❌ The product data in Business Central (it stays there)
❌ The collection folder (collection remains on website)
❌ Other products in the same collection
Why? The backend system monitors deletion requests initiated by users from SharePoint. When you remove a product folder, a deletion event is triggered that removes the product from the website, but the data remains in Business Central for record-keeping.
Step 1: Navigate to the Product Folder
Go to the Products folder and find the collection containing the product you want to remove.
Path:
Example:
Locate the specific product folder (named by SKU) that you want to delete.
Step 2: Delete the Product Folder
1. Select the product folder you want to remove
2. Delete it completely
Right-click and select "Delete"
Or use the Delete button in the SharePoint toolbar
3. Confirm the deletion when prompted
That's it. The entire product folder and all its contents are deleted from SharePoint.
What Happens Next
Once you delete the product folder:
Backend detects the deletion event - The monitoring system picks up the triggered event
Deletion request is processed - System validates and processes the removal
Website is updated - Product is removed from collection pages and website
Product disappears - No longer visible to customers
Sync timing: Typically 10-15 minutes. Refresh the collection page and the product will be gone.
What Stays in Business Central
The product data remains in Business Central even after you delete the SharePoint folder. This is intentional. Business Central keeps historical records.
If you want to completely remove the product:
Delete the SharePoint folder (removes from website)
Manually archive or delete the product in Business Central (optional, for data cleanup)
Most of the time, you only need to delete from SharePoint. The website is what users see.
What About the Collection?
Removing a product does NOT remove its parent collection. The collection remains on the website with all other products still intact.
Your options:
Option 1: Leave collection as-is
Other products in the collection continue to display
Collection page just shows fewer products
Option 2: Remove entire collection
If removing all products from a collection, consider deleting the collection folder instead
See guide: Remove a Collection
Restoring a Deleted Product
Important: SharePoint's recycle bin restore does NOT work for triggering backend events.
If you accidentally deleted a product and want it back:
Don't restore from recycle bin. Instead:
Recreate the product folder with the correct SKU name
Re-upload all the product files (images, assets)
Follow the Add a New Product guide
This ensures the backend properly detects the product as a new triggered event and syncs it to the website.
Troubleshooting
Issue: Product still showing on website after 15 minutes
Solutions:
Verify you deleted the entire product folder (not just files inside it)
Refresh your browser cache (Ctrl+Shift+R or Cmd+Shift+R)
Check SharePoint to confirm folder is actually gone
Wait a bit longer. Sometimes sync takes up to 20 minutes
Issue: Deleted wrong product folder
Solutions:
Don't restore from recycle bin - it won't trigger backend events
Recreate the product folder following Add a New Product guide
Re-upload all product images and asset files
This ensures proper sync to the website
Issue: Deleted product but collection disappeared too
Solutions:
You might have deleted the collection folder instead of the product folder
Check SharePoint to see what's actually deleted
If collection is gone, recreate it: Add a New Collection
If you still have other product folders, they need the collection folder to display
Issue: Want to temporarily hide product (not permanently delete)
Solutions:
SharePoint deletion is the only way to remove from website
If you might bring it back, be aware you'll need to recreate the folder and re-upload files
Consider waiting to delete until you're certain
Or delete now and recreate later when needed
Common Removal Scenarios
Scenario 1: Discontinuing a single product
Navigate to the product folder
Delete the folder completely
Product disappears from website
Collection and other products remain
Scenario 2: Retiring multiple products from same collection
Navigate to collection folder
Delete each product folder individually
Or, if removing ALL products, delete the entire collection folder instead
Remaining products (if any) stay visible
Scenario 3: Replacing product with new version
Create new product folder with new SKU (if SKU changed)
Upload new product images and files
Once new product is live, delete old product folder
Ensures continuity. New version appears before old disappears
Scenario 5: Cleaning up test products
Navigate to the test product folders
Delete each one
They disappear from website after sync
No impact on real products
Related Guides
Add a New Product - Create or recreate products
Update Product Info - Move products instead of deleting
Remove a Collection - Delete entire collections
Understanding the Backend Automation - How deletion events work
Pro tip: Before deleting a product, double-check you're in the right folder and deleting the right SKU. Once deleted, you'll need to recreate everything from scratch since SharePoint recycle bin restore doesn't trigger backend events. If you're unsure, download the product's files as a backup before deleting. Makes recreation faster if needed.