Product Videos
Product videos appear on each product page to showcase the collection. This guide covers uploading, replacing, and removing product videos in SharePoint.
What you'll accomplish: Add, update, or remove product videos that display on the website.
Time required: 3-5 minutes
What you need:
Access to SharePoint (Marketing Assets for 2023 directory)
Video file (.mp4 or .mov format)
Family collection name
Where You're Working
SharePoint Directory:
Documents → Website Assets → Product videos → VideosAll product videos are stored in the Videos folder. The backend system maps these videos to product pages on the website.
Video File Requirements
File naming:
Name the video file the family collection name
Must match the collection name in SharePoint and Business Central
Example:
adelfia.mp4orADELFIA.mp4Uppercase/lowercase does not impact the system
Accepted file types:
.mp4.mov
Important: The video file name must match the family collection name exactly (spelling-wise). Case doesn't matter, but spelling does.
Add a Product Video
Step 1: Prepare Your Video File
1. Name the file correctly
Use the family collection name
Example: If the collection is "Sorrento Collection", name the file
sorrento.mp4Or:
Sorrento.mp4,SORRENTO.mp4(case doesn't matter)
2. Verify file type
Make sure it's
.mp4or.movNo other video formats are accepted
Step 2: Upload to SharePoint
1. Navigate to the Videos folder
2. Select the Videos folder
This is where all product videos live
3. Upload the video file
Click Upload
Select your video file
Confirm upload
Step 3: Verify Upload
Check that:
What Happens Next
After uploading the video:
Backend detects the new video as a triggered event
Maps video to collection using the file name
Syncs to website - video appears on product pages for that collection
Video displays on each product page within the collection
Sync timing: 5-10 minutes typically. Refresh product pages to see the video.
Replace a Product Video
If you need to swap out a video for a collection:
Step 1: Delete the Current Video
1. Navigate to the Videos folder
2. Find the current video file
Look for the file named after the collection
Example:
sorrento.mp4
3. Delete the current file
Select it
Delete
This step is required first - don't skip it
Step 2: Upload the New Video
1. Prepare your new video file
Name it the same as the old one (collection name)
Ensure it's .mp4 or .mov
2. Upload to the Videos folder
Same process as adding a new video
Use the exact same file name as before
3. Wait for sync
Backend detects the replacement
New video appears on product pages
Typically 5-10 minutes
Delete/Remove a Product Video
If you want to remove a video from the website:
1. Navigate to the Videos folder
2. Select the video file
Find the file you want to remove
3. Delete it
Select and delete
That's it
What happens:
Video is removed from the website
Product pages for that collection no longer show a video
Sync happens automatically
Important Notes
One Video Per Collection
Each family collection has one video that displays across all products in that collection.
Example:
Collection: Sorrento Collection
Video:
sorrento.mp4Displays on: All Sorrento products on the website
File Name Must Match Collection
The video file name is how the backend knows which collection it belongs to:
SharePoint collection folder: Sorrento Collection Business Central Collection Name: Sorrento Collection Video file name: sorrento.mp4 or Sorrento.mp4
If they don't match: The video won't map to the correct collection.
Delete Before Re-Upload
When replacing videos or fixing incorrect files:
Always:
Delete the current file FIRST
Then upload the new/corrected file
Don't: Try to overwrite or replace in place - it doesn't trigger properly.
Case Doesn't Matter, Spelling Does
These are all the same to the system:
sorrento.mp4Sorrento.mp4SORRENTO.mp4
These are different:
sorrento.mp4≠sorento.mp4(typo breaks the mapping)
Spelling must match exactly.
Troubleshooting
Issue: Video not showing on product pages
Solutions:
Verify video file name matches collection name exactly
Check spelling against SharePoint collection folder
Confirm file type is .mp4 or .mov
Wait 10-15 minutes for sync
Refresh product pages
Issue: Wrong video displaying for collection
Solutions:
Check video file name - it might match a different collection
Verify you're looking at the right collection's products
Delete incorrect video and upload the right one
Issue: Uploaded new video but old one still showing
Solutions:
Verify you deleted the old file first
Check that new file has correct name
Wait for sync to complete (10-15 minutes)
Clear browser cache and refresh
Common Scenarios
Scenario 1: Adding video to new collection
Collection folder created in SharePoint
Products set up in collection
Create video file:
[collection-name].mp4Upload to Videos folder
Video appears on all products in that collection
Scenario 2: Updating collection video with new footage
Navigate to Videos folder
Delete current video:
belluno.mp4Upload new video with same name:
belluno.mp4New video replaces old one on website
All Belluno products show new video
Scenario 3: Removing video from collection
Navigate to Videos folder
Find collection video:
verona.mp4Delete it
Verona products no longer display a video
Scenario 4: Fixing incorrectly named video
Realize video is named
sorento.mp4(typo)Delete
sorento.mp4Re-upload as
sorrento.mp4(correct spelling)Video now maps to Sorrento Collection correctly
File Organization Tips
Keep Videos folder organized:
One video file per family collection
Name files clearly after collections
Delete old videos when collections are discontinued
Regular cleanup prevents clutter
Video file naming examples:
Related Guides
Add a New Collection - Set up collections for videos
Add a New Product - Products that display the videos
Understanding the Backend Automation - How video mapping works
Pro tip: Name the file correctly BEFORE uploading to avoid having to delete and re-upload. And always verify the collection name spelling in both SharePoint and Business Central before naming your video file.